Job Information
Carrier Manager- Customer Service in Mumbai, India
Country:
India
Location:
Unit.No.4, Level 3, 15 LBS, Phoenix Market City, Kamani, LBS Road, Kurla, Mumbai - 400070, India
Role: Service Delivery
Location: Mumbai, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.
Role Responsibilities:
Managing Service Account for National Account
Monitoring and Control for Customer Complaints and ensuring timely closure
Managing & Building relationship with the Key Stake holders
Finalizing Techno Commercial Contracts with Corporate customer
Ensuring timely completion of Commercial activities (Booking/Billing/Payment Collection Etc.)
Role Purpose:
To Manage & grow Service Business by 30-40 %
To be First Choice for Service Solutions for our Customer
Building the Brand value for Carrier for their Service Solutions.
Minimum Requirements:
Technical Graduate from Reputed Institute/University
Minimum 5 year relevant experience
Minimum 3 Year experience of managing Large Customer (>10 Cr Annual)
Well verses with HVAC Equipment and Service operation
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice